Frequently Asked Questions
Answers about onward reservations, delivery, verification, changes and refunds.
What is an onward flight reservation?+
It's a real, temporary flight reservation used as proof of onward/return travel for visa applications, without paying for a full-price ticket in advance.
Is this a confirmed flight ticket?+
No — it's a confirmed reservation, not a purchased ticket. It carries a real booking reference valid for a limited period.
Can I verify this reservation with the airline?+
Yes, where applicable your reservation includes a booking reference that can be checked with the relevant airline.
How will I receive my reservation?+
Your reservation is delivered digitally to the email address you provide, typically within minutes of payment.
Can I make changes to my reservation?+
Contact our support team and we can help issue an updated reservation for your new details.
Do you offer refunds?+
If we're unable to generate your reservation for any reason, you're automatically refunded. Contact support for other refund questions.
What information is required?+
We ask for your name (as per passport), date of birth, and travel details, since these should match your passport.