Refund & Return Policy

Last updated: June 20, 2026

We want you to be happy with your purchase. If you're not fully satisfied, we're here to help.

30-Day Money-Back Guarantee

You may request a return within 30 days of receiving your order. To be eligible, the item should be in its original condition and packaging.

How to Start a Return

To begin a return, email us at orders@core-care.store with your order number and the reason for the return. Our team will respond with return instructions.

Refunds

• Once we receive and inspect your returned item, we'll notify you of the approval status.
• Approved refunds are issued to your original payment method.
• Please allow 5–10 business days for the refund to appear, depending on your bank or card provider.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or defective. We recommend using a trackable shipping method.

Damaged or Defective Items

If your item arrives damaged or defective, contact us within 48 hours of delivery with photos. We will arrange a free replacement or full refund.

Non-Returnable Situations

• Items returned after the 30-day window
• Items not in their original, resellable condition due to misuse

Order Cancellations

If you need to cancel an order, contact us as soon as possible. If the order has not yet shipped, we'll cancel it and issue a full refund.

Contact Us

Questions about returns or refunds? Email orders@core-care.store and we'll be glad to help.